Privacy Policy

1.   Introduction and Terms

This privacy policy sets out how we use and protect any information you give us when you use this website. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data; including the Data Protection Act 1998 (DPA) and The General Data Protection Regulation 2016 (GDPR) together, and with other subsequent laws “Data Protection Laws”.

2.   Your rights

o   Right to be informed – You are entitled to ask what personal information we hold about you and why we are holding it.

o   Right of access – You are entitled to access the personal information we hold about you and request copies.

o   Right of correction – If you believe the data we hold about you is not correct we are obliged to update this information.

o   Right of erasure – You can request us to remove all data we hold about you by contacting us. We will remove all data that we are not legally obliged to retain.

o   Right to object – You have the right to object to us processing your data.

o   Rights in relation to automated decision making and profiling – We do not use automatic decision making or processing.

o   Right to complain – If you are unhappy with how we are managing your personal data, you can lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office
(ICO)
.

 

3.   Who we are and how to contact us

Personal information submitted through this website is collected by Tolhurst Landscape. For the purpose of Data Protection Law, the data controller is Matthew Tolhurst. Our contact details are:

Email: info@tolhurstlandscape.co.uk

4.   What information we collect

o  Your name.

o  Your contact details such as email address, phone number, address.

o  Specific enquiry details.

o  Your computer’s IP address.

5.    Why we collect this information

o  To be able to respond to your contact.

o To provide services tailored to your needs.

o  To manage your enquiry with us.

6.   How long will we keep this information

o  If you enquire, for as long as it is necessary to fulfil your enquiry.

o  If you engage us with us for as long as it is necessary to fulfill the obligation and for internal record keeping like accounts whichever is longest.

7.   Third Parties

o  Your information will not be shared with anyone except where disclosure is required or permitted by law or when we use third party services as part of our service to you.

8.   Security

o   We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable procedures to safeguard and secure the information we collect online.

9.   Links to other websites

o   Our website may contain links to other websites of interest. When you have used these links and left our site, we have no control over the other site and you will be governed by the privacy policy of that site.

 

 Cookies

Cookies help us provide a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. By continuing to browse the site you are agreeing to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

1.   Types of cookie

o  Session cookies – these are temporary and are erased when you close your browser at the end of your surfing session. The next time you visit that particular site it will not recognise you and will treat you as a completely new visitor as there is nothing in your browser to let the site know that you have visited before 

o  Persistent cookies – these remain on your hard drive until you erase them or they expire. How long a cookie remains on your browser depends on how long the visited website has programmed the cookie to last.


3.   Want to know more about cookies

You can choose to block cookies through your browser cookie settings. However, if you block essential cookies you may not be able to access all parts of our website.

More information about cookies can be found here: Managing Cookies, How to
enable & disable a Cookie – All about Cookies